Emirates Airlines offers free wheelchair assistance for passengers with disabilities or mobility issues. Book online or by phone 48 hours before departure to ensure seamless travel support from check-in to boarding.
How to Book Wheelchair Assistance on Emirates Airlines
Option 1: Online Booking (Recommended)
Visit the Emirates official website during flight reservation Select your flight details Navigate to “Special Services” or “Accessibility Requirements” Choose the wheelchair assistance type needed Complete booking at least 48 hours before departure
Can’t find the option during booking? Add wheelchair assistance to existing bookings through “Manage Booking” on the Emirates website.
Option 2: Phone Booking
Contact Emirates customer service directly:
- Call your local Emirates office – +971600555555
- Provide passenger and flight details
- Specify wheelchair assistance requirements
- Confirm booking 48 hours minimum before travel
Required Information for Wheelchair Assistance Booking
When requesting wheelchair service, prepare these details:
Passenger Information
- Full name (as shown on ticket)
- Age and date of birth
- Contact number and email address
Flight Information
- Flight number
- Travel date Departure
- airport Arrival airport
- Connection details (if applicable)
Mobility Assistance Details
Type of wheelchair required (manual, electric, or airport-provided)
Level of assistance needed (gate-to-gate, ramp access, or full support) Any additional medical equipment
Emirates Wheelchair Services: What’s Included
Airport Assistance
- Meet and greet at airport entrance or vehicle drop-off
- Wheelchair escort to check-in counter
- Priority security screening assistance
- Transport to departure gate
- Boarding support with wheelchair access
- Connection flight navigation and escort
- Post-flight assistance to arrivals/pickup point
Onboard Services
- Priority boarding for wheelchair passengers
- Aisle seats with removable armrests (subject to availability)
- Onboard wheelchair for cabin movement
- Assistance from flight crew throughout journey
- Priority deplaning assistance
Cost
All wheelchair assistance services are provided FREE of charge by Emirates Airlines.
Traveling with Your Own Wheelchair on Emirates
Carry Your Mobility Equipment Free
Emirates allows two certified assistive devices at no extra cost. Your wheelchair or mobility scooter doesn’t count toward cabin baggage allowance.
Requirements for Personal Wheelchairs
Notification Timeline
Inform Emirates 48 hours (2 days) minimum before departure
Information to Provide
- Wheelchair dimensions (length, width, height)
- Total weight
- Battery type (lithium-ion, wet cell, or dry cell)
- Foldable or non-foldable design
Battery-Powered Wheelchairs
- Provide manufacturer’s manual if disassembly is required
- Lithium batteries must comply with airline safety regulations
- Battery specifications and watt-hour rating
Storage Options
Foldable Wheelchairs: Stored in aircraft cabin when dimensions permit
Large/Non-Foldable Wheelchairs: Checked as hold luggage with protective packaging
Important: Arrive 3 hours before departure if checking a large wheelchair to allow proper handling time.
Emirates Accessibility Policy for Disabled Passengers
Emirates maintains comprehensive policies ensuring comfortable travel for passengers with disabilities:
- Free mobility assistance and equipment
- Accessible seating arrangements
- Medical equipment accommodation
- Service animal policies (contact airline for details)
- Companion passenger guidelines Full policy details: Available on Emirates official website under
Frequently Asked Questions (FAQs)
Q. How much does Emirates wheelchair assistance cost?
Emirates provides wheelchair assistance completely free of charge to all passengers requiring mobility support.
Q. When should I request wheelchair assistance?
Book wheelchair services at least 48 hours (2 days) before your flight to ensure availability and proper arrangements.
Q. Can I bring my electric wheelchair on Emirates?
Yes, Emirates accepts electric wheelchairs. Inform the airline 48 hours in advance with battery specifications and dimensions.
Q. What if I need wheelchair assistance for connecting flights?
Emirates provides wheelchair support throughout your entire journey, including transfers between connecting flights at hub airports.
Q. Do I need medical documentation for wheelchair service?
Generally, no medical certificate is required for wheelchair assistance. However, specific medical conditions may require documentation—contact Emirates for clarification.
Q. Can my family member accompany me during wheelchair assistance?
Yes, companions can stay with passengers requiring wheelchair assistance throughout the airport process.
Key Takeaways
- Book 48 hours ahead: Mandatory advance notice for wheelchair arrangements
- Multiple booking methods: Online during reservation or via phone customer service
- Free service: No charges for wheelchair assistance or mobility devices
- Bring your own: Two assistive devices allowed free, doesn’t affect baggage allowance
- Full journey support: From airport entrance to final destination Related Services Wheelchair Rental Dubai Mobility Scooter Rental Dubai Wheelchair Accessible Airlines Guide
Wheelchair Assistance in other airlines:
Sri Lankan Airlines Wheelchair Assistance
Saudi Airlines Wheelchair Assistance
Etihad Wheelchair Assistance
