Traveling with mobility needs requires proper planning, especially when flying internationally. Fortunately, SriLankan Airlines offers wheelchair assistance services to ensure passengers with limited mobility can travel comfortably and safely.
If you are planning to visit Sri Lanka’s famous destinations such as Kandy’s Temple of the Tooth, the Royal Botanic Gardens, or Galle Fort, understanding how to request wheelchair support in advance can make your journey smoother.
This guide explains how to book SriLankan Airlines wheelchair assistance, what services are available, and what to expect at the airport and during your flight.
For many People of Determination, airline accessibility services make international travel possible and stress-free.
How to Request Wheelchair Assistance on SriLankan Airlines
Passengers requiring wheelchair assistance should submit their request during ticket booking or at least 72 hours before departure.
Early notification helps the airline prepare the appropriate support services.
You can request wheelchair assistance through:
The SriLankan Airlines disability assistance request page
Contacting the airline reservation center
Informing the airline during ticket booking
Calling the airline’s customer support
Providing advance notice ensures the airline can arrange staff assistance and mobility equipment.
SriLankan Airlines Special Assistance Services
SriLankan Airlines offers support for passengers with various accessibility needs.
Passengers who may request assistance include those who:
Use manual or electric wheelchairs
Travel with medical devices
Require portable oxygen concentrators
Need escort assistance due to visual impairments
Travel with service animals
Need help during airport transfers or connections
These services are designed to ensure accessible travel for People of Determination and passengers with mobility limitations.
Contact Details for Wheelchair Assistance Requests
Passengers can contact SriLankan Airlines through the following channels:
24-Hour Contact Center
Telephone: +94 11 777 1979
Within Sri Lanka: 1979
WhatsApp: +94 744 44 1979
Email: reservations@srilankan.com
Contacting the airline directly helps confirm assistance availability before departure.
Requesting Wheelchair Assistance at the Airport
While it is recommended to book assistance in advance, passengers may also request wheelchair support at the airport.
However, certain conditions may apply:
A wheelchair assistance fee may apply for late requests
Some passengers may need to provide medical documentation
Cabin wheelchair assistance may require a Medical Information Form
Arriving early at the airport allows airline staff enough time to assist with check-in and security procedures.
Airport Assistance for Passengers with Limited Mobility
SriLankan Airlines provides assistance throughout the airport journey.
Check-In Assistance
Airline staff help passengers with:
Check-in procedures
Boarding pass issuance
Baggage handling
Mobility equipment check-in
Security Screening Support
Passengers traveling with electric wheelchairs or medical equipment may undergo additional screening procedures.
Airport staff assist passengers during these steps to ensure a smooth process.
Boarding Assistance for Wheelchair Passengers
Passengers who require wheelchair assistance are usually given priority boarding.
If you are traveling with your personal wheelchair:
The wheelchair will typically be stored in the aircraft hold
You may be transferred to a cabin wheelchair to reach your seat
Passengers with limited mobility are given extra time during boarding to settle comfortably.
Accessibility During the Flight
Passengers may request seating arrangements that provide better accessibility.
Helpful seating options include:
Seats near the restroom
Seats with extra legroom
Easily accessible aisle seats
Choosing seats in advance can improve comfort during long flights.
Assistance After Landing
Upon arrival at the destination airport, SriLankan Airlines staff provide continued assistance.
Services may include:
Wheelchair support during disembarkation
Help collecting luggage
Assistance during transit for connecting flights
Passengers traveling with personal wheelchairs will typically receive their mobility equipment at the gate or baggage claim area.
Wheelchair and Mobility Support in Dubai
Passengers traveling from Dubai who require mobility equipment during their trip can also arrange equipment locally before travel.
Gilani Mobility – Mobility Equipment Specialist in Dubai
Gilani Mobility provides mobility equipment solutions for residents and travelers across the UAE.
Services include:
Mobility Scooter Rental Dubai
Why travelers choose Gilani Mobility:
Reliable medical-grade mobility equipment
Delivery across Dubai and the UAE
Flexible short-term rental options
Professional mobility consultation
📞 Contact Gilani Mobility to arrange wheelchair or mobility equipment before your trip.
Frequently Asked Questions (FAQs)
How do I request wheelchair assistance on SriLankan Airlines?
Passengers can request wheelchair assistance during booking, through the airline’s disability assistance page, or by contacting the reservation center.
How early should I request wheelchair assistance?
It is recommended to request wheelchair support at least 72 hours before your flight.
Can I travel with my own wheelchair?
Yes. Passengers can usually travel with personal wheelchairs or mobility devices, though certain battery restrictions may apply.
Is wheelchair assistance available at the airport?
Yes. Airport staff assist passengers from check-in through boarding and disembarkation.
Conclusion
SriLankan Airlines provides wheelchair assistance services to ensure passengers with mobility limitations can travel safely and comfortably. By requesting assistance in advance and understanding the airline’s accessibility services, travelers can enjoy a smooth journey.
For passengers traveling from the UAE, Gilani Mobility offers reliable wheelchair and mobility equipment solutions, helping travelers stay mobile and independent throughout their trip.
