01 / SERVICE Types
What type of wheelchair do you actually need?
A wheelchair taxi is a vehicle designed or modified to transport a wheelchair user more conveniently than a standard car. Depending on its configuration, the vehicle may use a platform lift, lowered-entry system or wheelchair-accessible doorway.
A wheelchair-accessible vehicle may allow a passenger to travel while remaining seated in their wheelchair. However, the exact seating and securement arrangement must be confirmed with the transport provider before booking.
Wheelchair taxis are commonly used for:
Hospital and clinic appointments
Physiotherapy and rehabilitation sessions
Dialysis appointments
Airport transfers
Hotel transportation
School and workplace journeys
Family events and outings
Shopping and everyday travel
Regular weekly or monthly transportation
A wheelchair taxi is intended for accessible passenger transportation. It should not be treated as an ambulance or medically supervised emergency transportation service.
Public wheelchair taxi or private accessible vehicle hire?
Before making a reservation, decide which type of service is most appropriate for the journey.
| Service Type | Best Suited For |
|---|---|
| Public People of Determination Taxi | Standard metered journeys beginning in Dubai |
| Private Wheelchair Taxi with Driver | Pre-arranged hospital, airport, hotel or family journeys |
| Hourly Accessible Vehicle Hire | Multiple appointments, waiting time or several destinations |
| Full-Day Wheelchair Vehicle Hire | Events, tours, long appointments and full-day travel |
| Recurring Accessible Transportation | Dialysis, therapy, school, work or regular hospital visits |
| Accessible Vehicle Without a Driver | Customers who have their own authorised driver, subject to rental conditions |
Dubai Taxi Company operates an official People of Determination Taxi service. It can be booked through its call centre, Bolt and selected airport locations. It is a pre-booked metered service, and eligible Sanad cardholders can receive a discount under the applicable service conditions.
Dubai's public taxi service can collect passengers from Dubai and travel to another emirate, but its official information states that it does not collect passengers for these trips from outside Dubai. A private accessible vehicle provider may therefore be more suitable for journeys beginning in Abu Dhabi, Sharjah, Ajman or another emirate.
Wheelchair taxi, wheelchair cab or disability taxi: are they the same?
People use several phrases when searching for accessible transportation, including:
Wheelchair taxi
Wheelchair cab
Wheelchair taxi cab
Wheelchair-accessible taxi
Disability taxi
Handicap taxi Dubai
Handicap cab
Disability cabs
Taxi for disabled people
Cab for handicapped passengers
Taxi cab for disabled passengers
People of Determination taxi
These searches generally refer to transportation that can accommodate a passenger with reduced mobility or a wheelchair user.
In the UAE, People of Determination taxi, wheelchair-accessible taxi and accessible transportation are usually the most appropriate customer-facing terms. Older phrases such as "handicap taxi" or "cab for handicapped passengers" may still appear in search queries, but they do not need to be repeated throughout the page.
02 / BOOKING PROCESS
How to book a wheelchair taxi step by step
Step 1: Decide what type of journey you need
Before contacting the provider, identify the basic journey requirements.
Choose one of the following:
One-way journey
Return journey
Hourly booking
Half-day booking
Full-day booking
Airport transfer
Inter-emirate journey
Weekly or monthly recurring transport
Vehicle rental with a driver
For a return journey, explain whether the vehicle needs to wait or whether a second pickup should be arranged later. For recurring journeys, provide the complete schedule rather than booking every journey separately.
Step 2: Contact the wheelchair transport provider
Contact Gilani Mobility through the online booking form, phone, email or the website's WhatsApp button.
Provide enough initial information for the team to understand the request:
Pickup emirate and area
Destination
Date
Approximate pickup time
Booking duration
Wheelchair type
Number of passengers
Whether a driver is required
Avoid sending only a message such as "How much is a wheelchair taxi?" The price cannot normally be calculated accurately without the route, duration and wheelchair details.
Step 3: Provide the pickup and destination
Give the complete pickup and drop-off information.
Include:
Building, hotel, hospital or residence name
Street and area
Emirate
Apartment, villa or room number where relevant
Entrance or reception information
Accessible parking or loading location
Destination name and complete address
For hospitals, shopping centres, hotels and airports, mention the specific entrance, terminal or meeting point. A location pin can also help the driver find the correct entrance.
Step 4: Provide the date, time and waiting requirements
Share:
Required pickup date
Required pickup time
Appointment or flight time
Estimated journey duration
Return time
Expected waiting time
Number of stops
For an important appointment, allow additional time for boarding, traffic, parking and entering the destination. For regular treatment or rehabilitation, provide the weekly schedule and expected duration of each appointment.
Step 5: Share the wheelchair or mobility scooter information
The provider must understand what equipment will be transported.
State whether the passenger uses a:
Standard manual wheelchair
Foldable manual wheelchair
Lightweight wheelchair
Heavy-duty or bariatric wheelchair
Reclining wheelchair
Electric wheelchair
Powered wheelchair
Mobility scooter
Also explain whether the equipment folds and whether the passenger can transfer into a normal vehicle seat.
Gilani Mobility's currently displayed G24 NoRamp and platform-lift vehicles list capacity for one wheelchair or mobility scooter. The final passenger configuration should still be confirmed because wheelchair dimensions can affect the available seating.
Step 6: Measure the wheelchair
The provider may request measurements before confirming the vehicle. Measure the wheelchair while it is fully open and ready for use.
State whether the passenger uses a:
Also explain whether the equipment folds and whether the passenger can transfer into a normal vehicle seat.
| Measurement | How to Measure It |
|---|---|
| Wheelchair Width | Measure the widest point from one side to the other. Include wheels, armrests or any attachment that extends beyond the frame. |
| Wheelchair Length | Measure from the furthest rear point to the front of the footrests. |
| Wheelchair Height | Measure from the floor to the highest point of the wheelchair or seated passenger. |
| Combined Weight | Provide the approximate combined weight of the passenger, wheelchair, battery, attached equipment and any additional items travelling in the vehicle. |
Do not guess where an electric, heavy-duty or bariatric wheelchair is involved. Accurate measurements help the provider confirm that the doorway, lift and interior space are suitable.
Step 7: Explain whether the passenger will remain in the wheelchair
Tell the transport provider whether:
The passenger will remain seated in the wheelchair
The passenger can transfer into a standard passenger seat
A caregiver will assist with the transfer
Boarding assistance is required
The wheelchair needs to be stored separately
A passenger who remains in the wheelchair may require a different interior arrangement from someone who transfers into a vehicle seat.
Do not assume that every accessible vehicle has the same wheelchair positioning or securement system. Ask the provider to confirm the arrangement for the selected vehicle.
Step 8: Confirm the number of passengers and luggage
Provide the total number of people travelling, including:
Wheelchair user
Family members
Caregiver
Nurse or personal assistant
Children
Additional passengers
Also mention:
Suitcases
Folding walkers
Crutches
Portable hoists
Oxygen equipment
Medical bags
Additional wheelchairs
Pushchairs
Mobility scooter accessories
This is especially important for airport journeys because a vehicle that accommodates a wheelchair and several passengers may have limited luggage space.
Step 9: Choose the appropriate accessible vehicle
Gilani Mobility currently displays two main accessible vehicle options. The best choice depends on the wheelchair dimensions, passenger needs, pickup location, booking duration and preferred boarding method.
See the vehicle comparison in Section 03 below.
Step 10: Request any additional mobility equipment
Customers who do not have suitable equipment at their destination may ask to add:
Manual wheelchair
Electric wheelchair
Mobility scooter
Other mobility equipment, subject to availability
When requesting rental equipment, provide:
User weight
Delivery location
Required seat width
Intended indoor or outdoor use
Rental dates
Whether the equipment will travel inside the accessible vehicle
Ask whether delivery, collection, deposit or extended-rental charges apply.
Step 11: Request a written quotation
The quotation should clearly show what is included.
Ask the provider to confirm:
Vehicle type
Driver inclusion
Pickup and destination
Booking date and duration
Number of passengers
Wheelchair capacity
Waiting-time allowance
Additional hourly charges
Inter-emirate charges
Salik or toll treatment
Fuel and mileage
Additional equipment
Deposit
Cancellation conditions
Payment schedule
Total estimated price
Do not confirm the booking based only on an unclear starting price.
Step 12: Confirm the reservation and payment
After checking the quotation:
Confirm the selected vehicle.
Confirm that the wheelchair measurements have been accepted.
Confirm the pickup date and time.
Check the driver and waiting-time arrangements.
Review the cancellation policy.
Pay the required deposit or full amount.
Save the booking confirmation.
Gilani Mobility's current vehicle reservation forms provide options for paying a deposit or the full amount.
Step 13: Reconfirm before the journey
For airport transfers, medical appointments and early-morning journeys, reconfirm the booking before travelling.
Check:
Vehicle confirmation
Driver confirmation
Pickup time
Pickup location
Contact number
Wheelchair type
Passenger count
Return or waiting arrangement
Keep the provider's number available in case the pickup entrance or appointment time changes.
03 / VEHICLE OPTIONS
Best Wheelchairs in Dubai by User Need
Gilani Mobility currently displays two main accessible vehicle options for wheelchair and mobility scooter transportation.
| Vehicle | Access and Features | Starting Daily Rate |
|---|---|---|
| G24 NoRamp Wheelchair-Accessible Vehicle | Accessible-entry design without a traditional external ramp, 2025 model, automatic transmission, four-seat configuration, capacity for one wheelchair or mobility scooter, front and rear air conditioning, spacious interior, and hourly or daily booking selection. | AED 1,200 |
| Wheelchair-Accessible Vehicle with Platform Lift | Powered lifting platform, 2025 model, automatic transmission, four-seat configuration, capacity for one wheelchair or mobility scooter, front and rear air conditioning, and hourly or daily booking selection. | AED 900 |
The best choice depends on the wheelchair dimensions, passenger needs, pickup location, booking duration and preferred boarding method. The final passenger configuration should always be confirmed before booking.
Need additional mobility equipment?
Customers may also request a manual wheelchair, electric wheelchair, mobility scooter or other mobility equipment, subject to availability. Provide the user's weight, required seat width, rental dates, delivery location and intended use when requesting equipment.
Ask whether delivery, collection, deposit or extended-rental charges apply and confirm whether the equipment will travel inside the accessible vehicle.
04 / PRICING
How much does a wheelchair taxi cost in Dubai?
Wheelchair taxi prices depend on the type of service.
A metered public People of Determination taxi normally calculates its fare according to the applicable public taxi tariff. Private wheelchair transportation may instead be priced according to the route, vehicle, driver, duration and additional services.
The Gilani Mobility vehicle pages currently show the following starting full-day rates:
| Vehicle | Starting Rate |
|---|---|
| Wheelchair-Accessible Vehicle with Platform Lift | AED 900 per day |
| G24 NoRamp Wheelchair-Accessible Vehicle | AED 1,200 per day |
Choosing a service is not only about the starting price
Before paying, ask the provider:
Can this vehicle accommodate the stated wheelchair dimensions?
Can the passenger remain seated in the wheelchair?
What type of entry system does the vehicle use?
What type of entry system does the vehicle use?
How many companions can travel?
Is boarding assistance included?
How is the wheelchair positioned during the journey?
Is there room for luggage and additional equipment?
Is the vehicle suitable for an electric or heavy-duty wheelchair?
What happens if the assigned vehicle becomes unavailable?
Is the driver included in the quotation?
Are waiting time and tolls included?
Only publish detailed securement, maximum-weight or certification claims after confirming them for each specific vehicle.
05 / BOOKING CHECKLIST
What to confirm before the journey
Before travelling, confirm that you have:
| Booking Details | Passenger and Journey Details |
| Booking Confirmation | Wheelchair Measurements |
| Provider’s Contact Number | Passenger Count |
| Driver or Dispatch Contact | Flight or Appointment Details |
| Correct Pickup Time | Return-Booking Details |
| Correct Pickup Location | Necessary Medication |
| Destination Details | Identification Documents and Any Required Accessibility Card |
| Emergency Contact Information | Phone Charger |
The wheelchair should be checked before travel for loose parts, low battery, poorly positioned footrests or items that may fall during boarding.
Copy-and-paste wheelchair taxi booking message
Customers can copy this message and send it through WhatsApp or email:
Wheelchair-Accessible Vehicle Booking Template
Hello, I would like to book a wheelchair-accessible vehicle.
- Pickup location:
- Destination:
- Pickup date:
- Pickup time:
- One-way, return, hourly or full-day booking:
- Expected return time or booking duration:
- Number of wheelchair users:
- Wheelchair type:
- Wheelchair width:
- Wheelchair length:
- Approximate passenger and wheelchair weight:
- Will the passenger remain seated in the wheelchair?:
- Number of accompanying passengers:
- Luggage or additional equipment:
- Driver required: Yes/No
- Additional wheelchair or scooter rental required: Yes/No
Please confirm the suitable vehicle, availability and complete quotation.
This booking template can also be placed inside a highlighted box with a Copy Booking Details button.
06 / JOURNEY PLANNING AND COVERAGE
Wheelchair taxi for hospital and clinic appointments
When booking transportation for a hospital or clinic, provide:
Hospital or clinic name
Department or building
Appointment time
Recommended arrival time
Pickup entrance
Expected appointment duration
Whether the vehicle needs to wait
Return pickup time
Wheelchair and passenger information
Allow additional time for hospital registration, lift access and finding the correct department.
For dialysis, physiotherapy or rehabilitation appointments, ask for a recurring weekly or monthly quotation. This can be easier than arranging every journey individually.
Accessible taxi transportation is non-emergency transportation. A passenger requiring clinical observation, medical intervention or emergency care should use an appropriate medical transport provider.
Wheelchair taxi for Dubai airport transfers
Airport transfers require more planning than a standard local journey.
Provide:
Dubai International Airport or Al Maktoum International Airport
Terminal number
Airline
Flight number
Departure or arrival time
International or domestic journey
Number of passengers
Wheelchair type and dimensions
Number and size of suitcases
Pickup or meeting location
Hotel or home destination
For departing flights
Arrange the pickup with enough time for:
Wheelchair boarding
Traffic
Luggage loading
Airport check-in
Security
Airline mobility assistance
For arriving flights
Explain whether the pickup should be based on:
Scheduled landing time
Estimated terminal exit time
A message after immigration and luggage collection
Flight delays and waiting charges should be discussed before confirming the booking.
Wheelchair transportation between UAE emirates
Private accessible transportation may be useful for journeys such as:
Dubai to Abu Dhabi
Dubai to Sharjah
Sharjah to Dubai
Abu Dhabi to Dubai
Dubai to Ajman
Dubai to Ras Al Khaimah
Hotel-to-airport transfers
Hospital transfers between emirates
Family and tourist journeys
Gilani Mobility currently advertises accessible vehicle services in all seven UAE emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain. All inter-emirate journeys remain subject to availability and quotation.
07 / ABOUT THIS GUIDE
Who wrote this
Gilani Mobility was founded by Ray Gilani, a mechanical and automotive engineer with a Master's degree in Mechanical Engineering from Monash University and a Bachelor's degree in Automotive Systems Engineering from Luleå University of Technology. He is a Registered Professional Engineer in NSW, an RMS Approved Certifier, a member of SAE Australasia, and a registered NDIS provider across ten disability-aid categories. Ray was featured in the Khaleej Times for introducing new assistive technologies for global accessibility.
08 / FAQS
Frequently Asked Questions
How do I book a wheelchair taxi in Dubai?
Contact an accessible taxi or private wheelchair transportation provider and provide the pickup, destination, journey time, wheelchair type, dimensions and passenger count. Request confirmation of the vehicle, price and driver arrangements before paying.
Can I book a wheelchair taxi online?
Yes. Gilani Mobility provides online reservation forms for its G24 NoRamp and platform-lift vehicles. Customers can select pickup and drop-off details, dates, times and either hourly or daily rental.
Is a wheelchair taxi available with a driver?
Gilani Mobility advertises wheelchair-accessible vehicle bookings with or without a driver. Confirm the driver arrangement and any associated charges in the written quotation.
Can a passenger remain in the wheelchair?
This depends on the wheelchair, vehicle configuration and securement arrangement. Provide the wheelchair dimensions and ask the provider to confirm that the passenger can remain seated safely during the journey.
Can an electric wheelchair fit inside a wheelchair taxi?
Many accessible vehicles can accommodate electric wheelchairs, but the dimensions and weight vary significantly. Share the full wheelchair measurements and combined passenger-wheelchair weight before booking.
Can a mobility scooter be transported?
Gilani Mobility's displayed vehicles list capacity for one wheelchair or mobility scooter. Suitability depends on the scooter dimensions and the selected vehicle.
How much is a wheelchair taxi in Dubai?
Public taxi journeys may use a metered fare. Private wheelchair taxi and accessible vehicle prices depend on the vehicle, distance, duration, driver, waiting time and additional equipment. Gilani Mobility's current full-day accessible vehicle rates start from AED 900 or AED 1,200, depending on the selected vehicle.
Do I need to book in advance?
Advance booking is strongly recommended, particularly for airport transfers, hospital appointments, electric wheelchairs, inter-emirate journeys and early-morning or late-night transportation.
Is wheelchair transportation available 24/7?
Gilani Mobility's current taxi page states that wheelchair-accessible transportation is available 24/7, subject to reservation and vehicle availability. Its published office hours are Monday to Saturday from 9:00 AM to 7:00 PM and Sunday from 9:00 AM to 6:00 PM.
Can I rent a wheelchair with the vehicle?
Additional manual wheelchairs, electric wheelchairs and mobility scooters are displayed on Gilani Mobility's vehicle booking pages. Availability and current pricing should be confirmed for the required dates.
What is the difference between a disability taxi and a wheelchair taxi?
The phrases often describe the same general type of accessible service. "Wheelchair-accessible taxi" and "People of Determination taxi" are clearer customer-facing terms in the UAE.
Is a wheelchair taxi an ambulance?
No. A wheelchair taxi provides accessible passenger transportation and does not automatically provide medical supervision, emergency treatment or ambulance equipment.
