How to Request a Wheelchair in Saudi Airlines
Saudi airlines offers wheelchair assistance to passengers with mobility needs, ensuring a comfortable and accessible travel experience. Here’s what you need to know about availing and utilizing these services:
Requesting Wheelchair Assistance
- To access Saudi airline’s wheelchair service, passengers are required to pre-order in advance.
- Arrival at the departure airport should be two hours before the scheduled departure time.
- Priority is given to those who’ve pre-applied, ensuring timely assistance at the boarding gate, matching the designated boarding time printed on the boarding pass.
- It’s vital to present your boarding pass upon arrival for seamless service provision.
Contacting Saudi Airline Call Center
To contact Saudi Airline’s dedicated Sales Call Center for wheelchair assistance or any inquiries regarding mobility services, passengers can reach out to the following:
Call Center Number: 920022222
WhatsApp: 920022222
Email: pwd@saudia.com
Related: How to Book Wheelchair Assistance in Emirates
Wheelchair Availability
Wheelchairs are available at every airport Saudi airline operates to and from, ensuring accessibility throughout your journey. Different airports offer various boarding facilities like jet-bridges or specialized equipment such as mobile lifts for customers who may require assistance with stairs.
Types of Wheelchair Assistance
Saudi airline offers three categories of wheelchair assistance
- Ramp wheelchair assistance (WCHR): For passengers needing assistance with stairs but can walk short distances.
- Stairs wheelchair assistance (WCHS): For passengers unable to climb stairs but can move within the cabin.
- Cabin wheelchair assistance (WCHC): For passengers completely immobile, requiring full assistance.
Checking and Handling Wheelchairs
- Passengers can check-in their wheelchairs at the ticket counter or gate. Disassembled wheelchairs are recommended for check-in at the counter for proper handling.
- Saudi airline provides wheelchairs if personal wheelchairs are checked-in, but advance notice is appreciated.
- If preferring your own wheelchair at connecting airports, it’s advisable to inform airline in advance due to time constraints during layovers.
Guidelines for Powered Wheelchairs
- Electric wheelchairs are checked with luggage. Specific safety measures are needed for batteries used in these wheelchairs.
- Instructions for disassembling and battery type are essential for Saudi airline’s handling and safety protocols.
Aircraft Accommodations
- Saudi airlines aircrafts are equipped with various features for passengers with special needs: Selected seats with movable armrests facilitate easier transfer from the aisle to the seat.
- Onboard wheelchairs aid in-cabin movement and lavatory access.
- Some aircrafts feature lavatories with widened doors, assist bars, and other accessibility designs.
