Mobility Equipment Warranty & Extended Protection in UAE
Protect your mobility equipment with warranty and after-sales support from Gilani Mobility. Eligible products are supplied with applicable manufacturer or standard warranty coverage, with extended protection options available for selected equipment. Our Dubai-based team supports warranty inspections, repairs, maintenance and technical assistance across the UAE.
Warranty Duration
All Gilani Mobility equipment includes a 1-year standard warranty for manufacturing defects under normal use.
1-year standard coverage
Inspection and technical support
Repair or replacement where applicable
Fast response and minimal downtime
Extended Warranty
Extend your protection with added maintenance, priority support and coverage for unexpected damage, subject to the selected plan’s terms.
Parts and labour coverage
Annual maintenance
Priority assistance
Accidental, water and fire damage protection
Pickup and drop-off service
Loaner wheelchair when available
What Warranty Does Gilani Mobility Provide?
Gilani Mobility provides warranty coverage on eligible products and installations purchased in the UAE. Many products include a 1-year warranty against manufacturing defects, with extended plans available on selected items. Please check your invoice, quotation or warranty document for exact coverage and exclusions.
Protect Your Mobility Equipment Beyond the Standard Warranty
Extended protection can help reduce unexpected repair costs and provide additional service benefits after purchase, depending on your equipment and selected plan.
Choose an Extended Warranty & Protection Plan
Choose the level of protection that suits your mobility equipment and support requirements. Coverage, eligibility and benefits vary by product and plan, so our team will confirm the applicable terms before your protection plan is activated.
ESSENTIAL
Silver
Core Protection Only
Manufacturing defects only
Parts covered
Loaner product (50%)
Pickup & drop-off (50%)
Misuse coverage (30%)
Water & fire damage (20%)
Spare parts (30%)
BALANCED
Gold
Smart Middle Option
Everything With Silver
Labour covered
Priority assistance (business hours)
1 free annual maintenance visit
Loaner product increased to 80%
Pickup & drop-off increased to 80%
Misuse coverage increased to 60%
Water & fire damage increased to 50%
Spare parts increased to 50%
POPULAR
TOTAL CARE
Diamond
Zero Stress Coverage
Everything in Gold
24/7 priority assistance
2 free annual maintenance services
Full accidental & misuse coverage (100%)
Full water & fire damage coverage (100%)
100% loaner product & pickup/drop-off
100% spare parts coverage
ELIGIBILITY & PLAN TERMS
Extended Protection Eligibility
Extended protection is available only for eligible products and may need to be purchased within a specified period following the original equipment purchase. Availability, duration, pricing, claim limits and covered benefits depend on the selected product and protection plan. Contact Gilani Mobility for the terms applicable to your equipment.
How to Make a Warranty Claim with Gilani Mobility
If your wheelchair, mobility scooter or other eligible mobility equipment develops a problem during the warranty period, contact our after-sales team. Providing the product and purchase information at the beginning can help us assess the issue more efficiently.
Contact Our After-Sales Team
Call, WhatsApp or contact us online to report the issue.
Provide Your Equipment Details
Share your order details, product information and photos or videos if requested.
Technical Assessment
Our team will assess the fault and confirm whether it is covered.
Warranty Resolution
Approved claims will be repaired, replaced or otherwise resolved under the warranty terms.
Why Customers Choose Extended Protection
A wheelchair or scooter isn't a convenience, it's how you get through the day. Extended coverage is about keeping it that way.
Avoid unexpected repair bills
Parts and labour are covered, so a broken part doesn't turn into a surprise invoice.
Stay mobile without interruption
Loaner equipment and pickup/drop-off mean you're rarely without your equipment for long.
Priority service when you need it
Extended plan members move to the front of the queue for repairs and support.
Protect your investment
Mobility equipment is a significant purchase. Extended coverage protects its value over time.
Frequently Asked Questions
What does the standard 1-year warranty cover?
It covers manufacturing defects on your mobility equipment under normal use. If a fault is found, our team handles inspection and either repairs or replaces the affected part at no extra cost.
What isn't covered under the standard warranty?
The standard warranty doesn't cover accidental damage, misuse, water or fire damage, or normal wear and tear. These are covered, in part or in full, under our extended plans.
How do I make a warranty claim?
Message our team on WhatsApp or visit any Gilani Mobility store with your equipment and proof of purchase. We'll inspect it and confirm the next steps, whether that's a repair, a replacement part, or a full replacement.
Can I add an extended plan after I've already bought my equipment?
In most cases, yes, as long as the equipment is still within its standard warranty period. Contact us with your purchase details and we'll confirm eligibility and pricing.
Is the extended warranty transferable if I sell or pass on my equipment?
Transfers are handled on a case-by-case basis. Reach out to our team before the sale so we can update the record and confirm what coverage carries over.
How long does a repair or replacement usually take?
Most repairs are resolved quickly, and Gold and Diamond plan members get priority handling. If your equipment needs longer, Gold and Diamond plans include a loaner product so you're not left without support.
