How to Avail Wheelchair Facility at the Airport

How to Avail Wheelchair Facility at the Airport

Are you looking for hassle-free travel for your loved one with a disability? Unfortunately, at certain moments, circumstances might require additional assistance to make it to and from your flights.

For example, it could be due to recovering from a recent surgical procedure or a health issue that impedes your mobility. Alternatively, you could have experienced an accident or fallen; consequently, engaging in the arduous task of traversing through the airport inflicts excruciating pain.

Airports today offer various services that make traveling more accessible and convenient. One such service is providing a wheelchair facility at the airport.

It ensures a smooth transition from check-in to boarding, allowing travelers with mobility issues to feel comfortable and safe throughout their journey.

Let’s explore how to avail wheelchair facility at the airport intelligently and conveniently so you don’t have to worry about any difficulties during travel!

dubai airport wheelchair assistance
Special counters for disabled at Dubai Airports | Image Source: emirates247

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Ahead of Your Scheduled Departure

It is advisable to consider allocating additional time between connecting flights. This precaution is vital if your travel plans fall during the busy holiday or summer. During these times, the wheelchair attendant service may be in high demand and result in potential delays.

We suggest selecting the most spacious plane when arranging a flight to accommodate your needs better. Opting for an airplane that can comfortably seat over 60 people and has multiple aisles will provide greater seating and restroom options to improve your in-flight experience.

You must alert the airline of your need for wheelchair assistance no less than two days before embarking on your journey. The airline’s customer service representative will note your need for special assistance in your reservation record and will communicate with your departure, arrival, and transfer airports to ensure that all necessary arrangements are made to provide you with a wheelchair.

It’s essential to bear in mind that some airlines impose restrictions on the number of passengers who require onboard wheelchairs for each flight.

In preparation for your journey, it’s important to consider your meal options as well. Whether you cannot find food before or between flights, bringing your packed food from home is advisable. 

While your wheelchair attendant will greatly assist you, it is essential to note that they may not b be able to take you to a restaurant or a fast food stand during the journey. Therefore, planning your own meal options in advance is preferable. With proper planning and coordination with the airline, you can ensure a comfortable and successful journey. This is how to get wheelchair assistance at the airport.

At Your Departure Airport

Upon arrival at the airport, wheelchair airport assistance can usually be requested at the ticket or check-in counter. Airport staff will escort you through security and to your departure gate in a wheelchair or electric cart.

It is important to note that while wheelchair assistance is generally free, you should always check with your airline regarding any associated fees or charges for additional assistance.

Additionally, it is recommended that you arrive at the airport at least two hours before your scheduled departure time to allow ample time for check-in, security procedures, and any necessary assistance.

Hence, availing wheelchair facility at your departure airport is a relatively straightforward process that can greatly enhance the travel experience for those who require it.

When You Are Flying

If you require wheelchair assistance when transitioning between flights, planning ahead and making necessary arrangements to ensure a smooth and comfortable journey is essential. 

Most airlines have specific procedures in place to assist passengers with mobility challenges.

It is worth noting that the wheelchair facility between flights may vary depending on the airport and its facilities.

For example, some airports have special treatment rooms equipped with medical equipment and trained staff to assist passengers with disabilities. Others may have specific pick-up and drop-off points for passengers requiring wheelchair assistance.

In addition to this, you may also request additional assistance, such as boarding assistance or special meal arrangements, if required.

Escort Passes UAE

Escort Passes UAE offers wheelchair facilities to make your travel experience flawless. Here’s how you can avail of this service:

  • Request for wheelchair assistance when booking your ticket: If you require a wheelchair, inform the airline or travel agent when booking your ticket. This will ensure that a wheelchair will be available when you arrive at your destination.
  • Check-in at the airport: When you arrive, head to the check-in counter and inform the representative that you require a wheelchair. They will then guide you to the designated wheelchair collection point.
  • Use the wheelchair service: After collecting your wheelchair, an assistant will help you through the security checkpoint and to your gate. If you require assistance boarding the plane, the airline staff will be there to help.
  • Arrival at destination: Upon arrival, an assistant will be waiting for you with your wheelchair. They will guide you through the airport and help you collect your baggage.

Note: You can hire wheelchair on rent in Dubai or scooter rental Dubai is another option to consider.

How to Get Wheelchair Assistance at Dubai Airport?

Dubai Airport is one of the busiest airports in the world, with millions of passengers traveling through its terminals each year. As an airport that caters to a diverse range of passengers, including those with disabilities, it is essential to provide wheelchair assistance services to those who need it. 

For wheelchair users, navigating airports can sometimes present a series of daunting challenges. While Dubai International Airport offers comprehensive wheelchair assistance services, issues can still arise that leave passengers feeling frustrated and helpless. However, there are actionable steps that can be taken to get travelers back on track and ensure their journey is as comfortable and stress-free as possible.

It is essential to note that Dubai International Airport has an accessible service policy to assist people with disabilities or reduced mobility. This policy covers a range of areas, including but not limited to the provision of wheelchair assistance, accessible facilities, and designated parking spots.

However, should any issues arise with the wheelchair assistance provided, passengers must not hesitate to speak up and address the problem immediately with the airline staff or airport personnel. This includes situations such as delays in assistance, improper handling of the wheelchair, or any other concerns that may impact the passenger’s experience.

Wheelchair users must communicate their specific needs before and during their flight to ensure that the airport staff are aware and can provide practical assistance. This may include requesting a particular type of wheelchair or communicating any medical conditions that require special attention.

In the event that the passenger’s wheelchair is damaged or lost during the journey, the airline or airport should take immediate steps to repair or replace the equipment. Passengers should also be informed of their rights in such a situation, such as an airline’s liability for the damage or loss of mobility equipment.

Resolving wheelchair assistance problems at Dubai International Airport requires proactive communication, advocacy, and diligence. However, with the airport and airline’s commitment to accessibility and passenger satisfaction, wheelchair users can feel confident that their needs will be met appropriately and efficiently.

How Does Wheelchair Assistance Work At Airports UAE?

The wheelchair assistance service is available for departure, arrival, and transit passengers. Passengers can request assistance when booking their flights or at least 48 hours before their scheduled flight. Upon arrival, passengers are greeted by a wheelchair assistance team who help them with their luggage and take them to their designated check-in counter, security checkpoint, and boarding gate.

Once onboard the aircraft, passengers are further assisted by the cabin crew, who familiarize themselves with the passengers’ specific mobility requirements. Passengers can also request a wheelchair to be waiting for them upon arrival at their destination.

What is the Airport Wheelchair Assistance Cost in Dubai?

You might be wondering if wheelchair assistance at the airport is free. Dubai is renowned for its lavish hotels, luxurious shopping malls, and modern architecture, attracting millions of tourists yearly. However, navigating the vast and bustling airports can be daunting for travelers with mobility challenges. That’s why the Dubai International Airport provides premium wheelchair assistance services to make traveling accessible and hassle-free for everyone.

Contrary to popular belief, such services at Dubai International Airport are affordable and surprisingly low. The airport management company, Dnata, provides wheelchair assistance services at a meager cost of AED60 (approximately USD16) per passenger for inter-terminal and intra-terminal transportation.

This cost is inclusive of a dedicated wheelchair service, a trained assistant, and access to priority check-in and security clearance, enhancing the overall travel experience.

However, It’s worth mentioning that these wheelchair charges don’t apply to passengers that need more personalized service, such as spinal cord injury, cerebral palsy, or a combination of such conditions.

Also, the Dubai International Airport’s wheelchair assistance service is free of charge for passengers with permanent physical disabilities whose conditions require high-level ground handling facilities.

Dubai International Airport’s commitment to inclusivity and accessibility is further evident in its provision of a dedicated lounge for passengers with reduced mobility. 

To Sum Up

Navigating Dubai Airport wheelchair assistance can be a challenging experience for wheelchair users, as issues with the provided services may arise. However, it is important to note that the airport and airline are committed to providing comprehensive wheelchair assistance services. Passengers must communicate their needs clearly before, during, and after the flight.

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