Wheelchair in Saudi Airline services are designed to support People of Determination and passengers with limited mobility, ensuring a smooth and accessible travel experience from check-in to arrival.
If you’re planning to fly with Saudia, understanding how to request and use wheelchair assistance properly can save you time, stress, and delays.
How to Request Wheelchair Assistance in Saudi Airline
To ensure priority service, wheelchair assistance must be requested in advance.
Key Steps:
- Request assistance during ticket booking or before travel
- Arrive at the airport at least 2 hours before departure
- Present your boarding pass at arrival
- Pre-booked passengers receive priority boarding support
This ensures timely assistance from check-in to boarding gate.
Contact Saudi Airline for Assistance
You can directly request or confirm wheelchair support through official channels:
- Call Center: 920022222
- WhatsApp: 920022222
- Email: pwd@saudia.com
👉 Related: How to Book Wheelchair Assistance in Emirates
👉 Also read: Wheelchair Assistance Etihad Guide
Types of Wheelchair in Saudi Airline Assistance
Saudi Airline provides three levels of support, depending on mobility needs:
1. WCHR (Ramp Assistance)
- Can walk short distances
- Needs help with stairs
2. WCHS (Stairs Assistance)
- Cannot climb stairs
- Can move inside aircraft
3. WCHC (Full Assistance)
- Fully immobile
- Requires complete assistance throughout journey
This classification ensures the right support for every passenger, especially People of Determination.
Checking and Handling Wheelchairs
Passengers can travel with their own wheelchair or use airport-provided equipment.
Important Guidelines:
- Check-in wheelchairs at ticket counter or gate
- Disassembled wheelchairs are preferred for safe handling
- Airline provides a wheelchair if yours is checked-in
- Inform airline in advance if you need your wheelchair during layovers
Explore: Electric Wheelchairs for Travel
Rules for Electric Wheelchairs
If you’re traveling with a powered wheelchair, pay attention—this is where most people mess up.
Key Requirements:
- Must be checked-in as luggage
- Battery type must meet airline safety regulations
- Provide instructions for disassembly if needed
Fail this, and your wheelchair gets delayed or rejected. No exceptions.
Aircraft Accessibility Features
Saudi Airline aircraft are equipped to support passengers with mobility needs.
Onboard Features:
- Seats with movable armrests for easy transfer
- Onboard wheelchair for cabin movement
- Accessible lavatories (on selected aircraft)
- Assist bars and wider doors
These features improve comfort for People of Determination during the flight.
